Bug Tracking with JIRA by Atlassian

esense now uses Atlassian JIRA for Bug Tracking in OpenSource projects. We have evaluated different bug tracking systems that are opensource. After seeing that they all have their weaknesses, we have decided to go with JIRA instead. JIRA allows for the structuring, planning and organizing of future and running projects. When you work with large teams decentrally, JIRA is simply the best you can get. It’s easy to use and easy to train.

Installing and configuring JIRA is done in just a few minutes. We first set up a test instance on a local Mac here in our office and then redid the installation on jira.esense.ch. Moving all data was easy, by export and import, all data were simply there in the new place.

Atlassian offers three editions of JIRA: Enterprise, Professional and Standard. Standard is mostly enough for smaller enterprises. If you need workflows and dynamic roles and LDAP, you may want to consider the bigger packages. I recommend you simply download the free trial version which comes with Apache TomCat (Apache uses JIRA for bug tracking, by the way), install it and create your biggest project and see if it’s enough. Rest assured that one of the many nice things about JIRA is that evaluating it by installing and configuring it will not take you a whole day.

JIRA has a clever licensing system where you pay upfront a one-time license fee which provides you with a key and one year of support and updates. If after this year you decide you need to go on with support and updates, you will have no problem paying another year. Because by then you will have seen that JIRA is just too good not to have it. There is also the possibility of applying for reduced or even free licenses if you are a non-profit organisation or if you use JIRA to administer an openSource project.

Let’s have short overview of what makes JIRA so good:

  • hassle-free installation
  • configuration without reading tons of documentation
  • even non-techies can learn how to use JIRA with a minimum of training
  • different databases: we work with MySQL, the default installation uses the server memory. You can use SQL Server or Oracle etc. as well
  • it is completely browser-based
  • you can assign issues to different members of a project team and configure which permission may view which information
  • there is no limit to users or projects
  • excellent performance

Just try it. If you want to organize a project effectively, be it in small or bigger project teams, you need bug tracking. And JIRA is the best you can get.

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One Response to “Bug Tracking with JIRA by Atlassian”

  1. Travis Says:

    Jira is a great bug tracker indeed. It’s easy to implement, the learning curve is short and it has a clean interface. I’ve worked with it intensively and really liked it.

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